Do not try to get fibre working at a new address

Axxes has the worst service ever. I phoned the technical department about a month ago to help determine what line is at the premises I moved to recently since there is already a line installed. They couldn't help. Subsequently I logged a request to install Metro Fiber to get things moving as I need this connection to do work. I phoned Axxess numerous times to find out what can be done to get this sorted. Each time stating that they are dependant on the line providers. Yesterday they said that a photo of the Huawei fiber box should be sent to an email void with still no indication if this is a openserve or Metro fiber line. Metro fiber advised today that the currently installed line is an openserve line and that they will have to get approval to install more than 60 metres. Phoning technical who then put me through to the lines department who then said that I must now wait for openserve and asked me who told me to request metro fiber was the last. Thank you Nancy you were the last piece of straw that broke the camel's back.

The dates and times I contacted Axxess by phoning were: 10 March at 15:18 10 March at 15:30 31 March at 19:09 4 April at 08:09

(There were online tickets as well)

On most of these calls I were transfered. Your business is most likely suffering as a result of your interdepartmental and vendor not my problem attitude. I still have credits with Axxess but you can put it where the Sun don't shine.