Do not join them, they don't even value existing customers!!!

This company took me by surprise by refusing to help me after being a customer to them for the past 5 and a half years. It's disturbing how Harold from Shipping dept ended the call rudely on me and refused to pick up my call twice after. Spoke to a team leader from accounts who took my number to call me before end of business with a response which never took place. I have 4 subscriptions with them and my family in total has 12 subscriptions with them which makes a total of 16 subscriptions.

After I told them what happened they all opted to also cancel their services with axxess. The headline is that Harold said that their courier company gave them rules that they have to follow which they did not notify me off, everytime I called. So in actual fact, axxess is run by the courier company they are affiliated with.

To conclude. I will be writing an email with a notice to cancel all my services with immediate effect, I demand not to be treated poorly after being a loyal customer for over 5 years. I will also be reporting my terrible experience all over or most social media platforms as well.

To add to the poor service received, I will be getting in contact with my commercial lawyer in pursuit of suing Axxess as I have ultimate proof of the companies bad behavior.