DO NOT get your fibre through Axxess

Things go wrong, but a company's service is defined by how they deal with an issue or complaint.

In short Axxess have caused me to spend money unnecessarily and now I am also paying for Fibre that I cannot connect to due to incorrect 'advice' received from one of their technical agents.

I sent an email with my issue/complaint on Friday. This is a company that operates 24/7 and the only response I've had so far is a request to send info I have already sent.

There is no email or contact details for complaints and after not getting a response to my initial email, I sent the email to all of the email addresses listed on their website. Still no response.

I would expect that a complaint should be responded to or at least acknowledged and given a possible timeframe for response within a few hours of receiving it.