JC
Johannes C
1 reviews | Active since Nov 2011
07 Dec 2015, 19:30
Do not care about their customer
I have been connecting at lower speeds lately which I have reported to Axxess last week. I am yet to receive any response from them - they do not have 24/7 support as they claim on their website.<br> <br> I am paying for a business uncapped 10Mb/s line and the downstream sync speed I get is ~7Mb/s and the connection is inconsistent.<br> <br> They have no interest in clearing this up for me - hopefully this will help but I have no confidence anymore.<br>
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Axxess.co.za's replyOfficial
08 Dec 2015, 15:22Hello JCilliers,
Thank you for taking the time to compile this report. Unfortunately we can no longer set DSL Line speeds ourselves. We need to request this from our Telkom Service manager and then he sets the line speeds for us. As far as we can see your line is syncing perfectly now again.
If you are still not getting the right speeds on your side, please email us on ***.
Thank you for taking the time to compile this report. Unfortunately we can no longer set DSL Line speeds ourselves. We need to request this from our Telkom Service manager and then he sets the line speeds for us. As far as we can see your line is syncing perfectly now again.
If you are still not getting the right speeds on your side, please email us on ***.
Axxess.co.za's reply08 Dec 2015, 15:22
Official
Hello JCilliers,
Thank you for taking the time to compile this report. Unfortunately we can no longer set DSL Line speeds ourselves. We need to request this from our Telkom Service manager and then he sets the line speeds for us. As far as we can see your line is syncing perfectly now again.
If you are still not getting the right speeds on your side, please email us on ***.
Thank you for taking the time to compile this report. Unfortunately we can no longer set DSL Line speeds ourselves. We need to request this from our Telkom Service manager and then he sets the line speeds for us. As far as we can see your line is syncing perfectly now again.
If you are still not getting the right speeds on your side, please email us on ***.