Do Better Axxess and Octotel

Acc No: 208099 Ticket:##8jkf2dd0dk

I moved on Monday, the 31st of March, and I have to say, of all the things I thought would cost me sleepless nights, I did not expect it to be the moving of my Fibre. Since last week I have spent +/-R2 000 on data and a router and my Fibre Account still have not been activated at my new address. I just was on a call with an Axxess consultant and when I ran out of airtime because I was on hold for about 10 minutes and spoke to someone for 5 minutes he did not even bother to call me back.

On Tuesday the 1st of April I was informed by Axxess that Octotel needs the serial number of my Fibre box and after I informed them and Octotel that the box is mounted on my wall and there is no serial number on it I thought the matter was resolved because Axxess kept telling me that Octotel needs my fibre box to be on; which we ensured we did and yesterday we received this email from Axxess:

On Fri, Apr 4, 2025 at 3:46 PM Axxess <***> wrote: Axxess DSL (Pty) Ltd. Hi Gavin, This is in response to ticket: Acc No: 208099 - Moving, created on 2025-04-01 09:00:57

Please be advised that we have followed up with Octotel to assist with activation. A notification will be sent as soon as the service is activated.

Yours Sincerely, Nontsikelelo Menze

Previous Correspondence

Good day,??Is there any feedback from Octotel?On Fri, Apr 4, 2025 at 11:17???AM Axxess <***> wrote:

So I thought this meant the matter was finally resolved only to be informed now by the Axxess consultant that Octotel send a message again this morning asking for the Fiber Box Reference Number.

So to summarise in the year 2025 Octotel a massive Telecommunications service provider and Axxess a ISP between them cant use the technology at they disposal to retrieve a serial number on a Fibre Box. Also Octotel has no ability to either email, call or send a WhatsApp informing me that they can't retrieve the serial number from they records using my address. And Axxess also has no ability to keep one abreast from the developments unless you call them and wait 10 minutes for someone to reply or WhatsApp than only for someone to take an hour to reply to your message only to be told the person is not working in the New Order section. And if you email them you normally get reply between 3 and 4 hours later.

In a week where Donald Trump tank the world economy the service I received from Axxess and Octotel is still crazier.