dissapointing service

totally useless. Hi I opened an account and an installation and activation were done last week Wednesday and I have been calling non-stop with a different explanation each time (if the call is answered at all). On Friday, a fault ticket (***4) was opened, and it's now over the 72-hour time given for addressing this. Why did you require me to pay pro-rata for a service that I do not even have access to? How long does one need to wait before something is done? I'm very disappointed and I regret even considering your company.