Disgusting "support" staff member

<p>Having always had a pleasant experience with Axxess, I just dealt with an extremely rude "support" staff member named Warren. I have made a few calls in the last few days trying to downgrade our internet package, and have spoken to various departments to sort the downgrade/billing/line etc. I have had nothing but good service, despite it being back and forth calls to sort the downgrade and not all steps always being executed smoothly. I called the helpline now to find out why the internet access was limited and dealt with Warren, who told me a portion of the account hadn't been paid to which I responded, its a debit order, so shouldn't have happened. He was extremely rude and sarcastic and immediately asked if I wanted him to pay the bill for me. Absolutely disgusting attitude and I will be cancelling my account in the morning when I can get through to the accounts department or to a better trained staff member. Well done, Warren. You're a real asset.</p>