DISGUSTING SERVICE FROM ADRIAN PILLAY AT AXXESS DSL

I would firstly l like to report a very rude and arrogant person from account department- Adrian Pillay. He was extremely rude and unhelpful and basically told me he doesn’t know why i am being debited and doesn’t care and just cut the call while i was talking. I have also lodged formal complaint on hel0 peter, facebook, twitter and icasa against this very rude and uncouth employee.

My account was debited yesterday for a service that I CANNOT AND AM NOT USING. I ordered the deal with the free router but only received a sim card. which This rude Adrian Pillay says that he can only see that I ordered as I’m card in which case my email which I received and signed up with said if only the simcard taken then the month of activation is free. So I asked him why I was debited yesterday his answer was he doesn’t know and will put me through to shipping and promptly cut the call- all this was spoken as if he was talking to his friend and not a customer- VERY VERY RUDE and ARROGANT.

I would like ot know why I was debited firstly. Where is my router and if you say I signed up for the sim only deal then STILL, WHY WAS I DEBITED????? I expect to be refunded as promptly as he cut that call and I expect service with the same passion as that Terrible service was delivered in. I suggest that he is sent for some basic etiquette training as he is clearly lacking in that department. The attitude, arrogance, tone of voice of Adrian Pillay is not what I as a PAYING client expect from Axxess.