Disgusting service

My internet went down on the 18th August 2026...I informed the support service on the 19th at 8am...to date they have provided no assistance to remedy the problem ..I have called on 3 occasions and spoke to Aphiwe, Anna and Ketiswa respectively...they ask for me to explain the problem then ask me to hold on and don't return...this is such pathetic service...after Anna took the call, she did reply to say that a metro service agent was going to contact me..never happened...when I contacted them yesterday,they said that the agent had called the wrong number.Today...silence...they will jot return your call to give feedback of any sort...