DISGUSTING SERVICE

I haven't had any internet connection for the past month however my account is still being debited. The fibre worked for a few weeks and then stopped - with absolutely no change in the connection or communication from Axxess. It is absolutely disgusting that no one cares to f@cking pick up the phone or offer any decent service. I have been working from home since last week and have to use my own data. Honestly the incompetence of this service is disgusting and appalling to say the least.