Disgruntled

I am appalled. I have seen people complain so often about Axxess and I have always only defended them and said how happy I am with them.

Then, a week ago, they shut down my site that I am hosting with them, for 'malicious scripts', which in its own was concerning but a valid enough reason for their action. I did however, immediately do as was requested of me and rep****, saying I had done so (as requested). They then got back to me, saying I need to change another password to my site, which CANNOT be changed with no site (and if, it in fact can, Axxess couldn't be bothered to let me know). Since my reply last week Thursday, 08 August 2019, I have received NO further assistance. I have spent over R200 on calls to them, only to be on hold (I have till today, a week later - not spoken to anyone). I have rep**** on open 'ticket', I have used their live chat service on their site, I have posted on their Facebook page asking politely how to go about getting ANY assistance/feedback. The post and the comment was removed. They have enough time to remove any negative reflection on them from the public, but no care at all, in rather avoiding anyone having to go that far, by simply delivering the service you pay them for.