DISGRACEFULL LINE MANAGEMENT

On 15 November 2015 my internet connection ended abruptly. I pay Axxess a monthly fee for Telkom line management and an internet service. Nine days later there is still no resolve. Numerous calls have been made to technical support and I have been informed that the matter has been escalated. This escalation has a waiting period of 30 hours after each escalation. No feedback has been received other that my twice daily follow ups with the service provider. I have twice requested that a more senior person contact me to discuss the issue. I am still waiting for this call. Apart from the inconvenience I have also needed to purchase cellular data bundles whilst having paid for a service