Disgraceful service and disrespectful employees.

I have been logging complaints by my ISP since last year about intermittent connectivity issues. When I made a call to the call center the first agent who refused to assist literally put the phone down in my ear. It was not an accident, we didnt get disconnected because of a technical fault. She deliberately put the phone down without assisting. She did however take my account number and read the progress made on my numerous complaints meaning that her details are on my profile. I contacted Axxess back again demanding to speak to the shift leader. Needless to say he was too busy to talk to me and the lady who assisted me in the second call told me he would get back to me that same day. I am yet to receive a call from him and the week has gone by. Axxess should be held accountable for their lack of service and refusal to address issues for which I pay them to handle. They are my ISP as well as my line manager which means they are bound by contract to liaise between me and Telkom. They only reacted to my complaints more than a month after I started reporting issues.