AG
Anton G
1 reviews | Active since Oct 2015
20 Feb 2026, 15:15
Disappointing Support from Axxess
They failed to sort out my internet issue at my house even though I told them that I work from home regularly. No urgency on their part and promised to call me back two days ago - got a call today and the agent said he'd phone again at 12:30. Took off from work to be at home but call never came. In the past their support wasn't bad but this experience has convinced me that they don't really appreciate their clients and I'll be moving my business elsewhere.
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Anton G's updateReviewer Update
25 Feb 2026, 14:11It has been 10 days now without internet. Access was quick to blame the fibre line but when I eventually managed to get a technician at my house to conduct the testing, it was found that the fibre line is not faulty. I then contacted Axxess again to relay this message but all I am getting from their support team is generic replies and it seems to me Axxess is unable to solve the issue.
AG
Anton G's update25 Feb 2026, 14:11
Reviewer Update
It has been 10 days now without internet. Access was quick to blame the fibre line but when I eventually managed to get a technician at my house to conduct the testing, it was found that the fibre line is not faulty. I then contacted Axxess again to relay this message but all I am getting from their support team is generic replies and it seems to me Axxess is unable to solve the issue.