Disappointing service

I received my sim card with no instructions , no imformation on how to use the card. I dont even know if the card has been ricad since i gave them all my documents. The sim card does say anything when inserting in to my cellphone. I locked a ticket and they never bothered to respond.<br> I dont want this card as its useless for me since its been two day and it never worked all ibwill do is to go to my bank and reverse the debit order they have taken for this useless card and their bad service <br> <br> Ms Sammie Ramong