Disappointed with Axxess's Declining Service and Support

I used to be a proud Axxess customer, confident in the company's high standards and reliability. Sadly, that pride has turned into frustration over the past few months due to persistent, unresolved fibre internet issues. Our connection has been riddled with intermittent outages, and at times, the internet has been completely down for prolonged periods.

When I reach out to Axxess’s support team, they insist there’s no problem on their end, despite at least 20 others in my local group reporting identical issues with Axxess. This issue seems to affect only Axxess users; others in the area using Metrofibre have stable and uninterrupted connections.

The worst part is the dismissive attitude from Axxess support. Instead of investigating further, they tend to treat the problem as if it’s isolated to me, rather than acknowledging it as a larger service issue. I am deeply disappointed in the lack of accountability and poor customer service from Axxess. I hope they take customer feedback seriously and work on delivering the level of service they once prided themselves on.