Disappointed no fibre

<p>I've very disappointed in axxess. I've put in an order for Fibre at least a month ago. I've been waiting patiently and eventually when the fibre is installed there is no modem available.</p> <p> </p> <p>I had paid for the modem more than a month ago so I'm not sure why one couldn't be kept.</p> <p> </p> <p>Also they promised me by Wednesday I would have the modem but didn't bother calling me to tell me it wouldn't arrive.</p> <p> </p> <p>This is not good service.</p>