Disappointed in Axxess

I am so unhappy with them at this stage. We were with Telkom and Openserve and moved to Axxess and Microfibre after doing a Poll of which most people use as ours was lagging alot. First problem that I had was the Router was delivered and it was expected of us to do the connection. Why don't they do it. Not everybody has technology savvy. Our previous Provider did it to make sure everything was correct and we were happy. The other day we started realising our internet is lagging again, We did a Speed Test and although we are paying for 45Mbps it was showing between 3 and 5 Up and Downloads. When I phoned Axxess Customer Service I was told to download another app to do the testing 3 times and then mail them the Screenshots .Which I did. Next mail comes and says I need to first follow a a few steps and then check again. Which we did and mailed to them again. Not sure what the people handling client services qualifications are but then they told us that we actually have more than we are paying for. They were reading the Ping ms and not the Up and Download Mbps. So makes me wonder. I decided to speak to Microfibre to hear if they can test it and their answer was NO. But they and Axxess sent me instructions of what I must do.Steps to follow. Once again where does the Client Service come in.I have to fix my own problem. When I phoned and said that to the consultant she said yes I have to. After I have done everything and I still have a problem and send some more Screenshots they will send someone. My word. What do old people do that don't have any IT knowledge. And what bugs me more is how long have they actually been *****ing my money as I am paying for 45Mbps and only getting maximum of 5. That is Daylight *******. And just plain ********. So after this I will also go on Social Media Platforms.