Deeply disappointing service

I have been on the Fibre option for my home internet for a while now. Over time, I have experienced connectivity problems. I would call Axxess and they would ask me to switch off the internet and back on. After doing that the internet would connect, until it would stop again. Recently, for the past week, I have been experiencing the same problem. I called Axxess today and they not only inconvenienced me by asking me to log onto sites and remove cables from the router to put it into my laptop. This obviously did not work. I was asked for some information relating to the router then was informed that I would be called for troubleshooting etc. I did not receive any call today, as the consultant said she would. A few hours later, I tried to use the internet and now it completely does not work. Previously I could connect, but was still unable to use the internet. Now it just won’t connect.

What’s most frustrating is the fact that I am not using this internet for free. I am paying Axxess for this very disappointing service. Never have they never experienced stress when it comes to receiving my payment. But, every month I am faced with the same problem that they can’t seem to know how to solve. At this point the only thing logical would be to cancel this internet because I am not getting the benefit of being on the Axxess Fibre connection option at all. I am deeply disappointed by this service. I truly am.