Deduction after asking to close my line

<p>I've been with Axxess for about 2 years. I called them and asked them to cancel my 4mb uncapped account and not do make any more deductions at the end of the month as I am moving my account to a new provider just to see what is out there. I have also recorded the call for safety. Then I get a surprise debit order on 03/02/2017 for my 4mb uncapped line which I cancelled with them. They told me that there was usage on my line the day before, but still my line has changed to a different provider and I asked them long before to cancel my line. Really after telling so many people to go to axxess, I was shocked after moving. There was a chance of going back but definitely not anymore as this was really not what I expected!</p>