TN
Tristan N
1 reviews | Active since Sept 2015
02 Sept 2015, 08:36
Debit Order problem
I've asked Axxess repeatedly to please not put a Debit Order on my account, I prefer to pay over EFT as everytime the debit order goes off it bounces... My bank account is now in the rears of R-295.00 (Not Happy at All)<br> <br> And to top it all off I was told I had credit of R199 on my account yet they still 'try' to draw off the Full amount owing of R325???<br> <br> My Internet is not even up and running yet due to Telkom taking their time with the DSL line.<br> I'm considering cancelling my whole account with Axxess<br> <br>
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Axxess.co.za's replyOfficial
02 Sept 2015, 10:25Hello TheSpike087,
Thank you for bringing this to our attention. We will arrange for you to be credited for the invoices paid, since you are waiting for your ADSL Line to be activated, you are unable to use your account, so you should not even be paying for it in the first place.
We will get our accounts teamleader in contact with you to arrange the credit.
Thank you for bringing this to our attention. We will arrange for you to be credited for the invoices paid, since you are waiting for your ADSL Line to be activated, you are unable to use your account, so you should not even be paying for it in the first place.
We will get our accounts teamleader in contact with you to arrange the credit.
Best regards,
Axxess.co.za's reply02 Sept 2015, 10:25
Official
Hello TheSpike087,
Thank you for bringing this to our attention. We will arrange for you to be credited for the invoices paid, since you are waiting for your ADSL Line to be activated, you are unable to use your account, so you should not even be paying for it in the first place.
We will get our accounts teamleader in contact with you to arrange the credit.
Thank you for bringing this to our attention. We will arrange for you to be credited for the invoices paid, since you are waiting for your ADSL Line to be activated, you are unable to use your account, so you should not even be paying for it in the first place.
We will get our accounts teamleader in contact with you to arrange the credit.
Best regards,