Data usage dispute

Client – 2019-06-12 07:33:41

This ticket is now so long outstanding without any resolution, is it perhaps time for me to report it to HelloPeter to get it resolved because I am quite frustrated at this stage with the level of feedback I get from Axxess.

Client – 2019-06-11 06:51:15

By the way your night tine usage also do not work anymore the past two days.

Client – 2019-06-11 06:49:27

Still waiting before you close this ticket again one sidedly from Axxess side.

Mava N – 2019-06-08 07:15:19

Hi Ockert

Good day

We first have to wait for the provider to update us with the usage information and then we will provide you with the information as soon as possible.

Thanks.

Kind Regards

Client – 2019-06-08 05:34:03

Would anyone at Axxess be happy and content if money just vanished out of their bank account if their bank is unable to provide the necessary information about where that money went to? Well exactly the same apply here!

Client – 2019-06-08 05:29:01

But you are unable and *********** to provide me the required evidence I require!!!

Nomtha B – 2019-06-07 21:26:13

Hi Ockert

Checking on this account it shows that you have used the data on those 2 days.With that said we can not adjust the data.

Kind Regards

Client – 2019-06-06 03:47:23

STILL WAITING!

Client – 2019-06-03 10:08:58

NOW YOU CLOSE THIS TICKET!!!! I am still awaiting response from Axxess side!!!!

Siphosetu M – 2019-05-31 07:42:46

Hi Ockert

Hi there

Apologies for the delayed response. This query has been forwarded to our Developers for further investigation.

Kind Regards

Client – 2019-05-29 19:31:03

So the bottem line is Axxes is always right and the customer is always wrong although Axxes are unable to provide required evidence or proof from their side whatsoever. GOOD TO KNOW!!!!

Client – 2019-05-29 15:37:56

YOU call that service? Axxess is unable to provide me proof regarding the detail and also not prepared to adjust the data!!!!

Siyamthanda N – 2019-05-29 15:24:35

Hi Ockert

Please be advised that we unable to adjust the data cause on the session data it does show that you had used that data for those days.

Kind Regards

Client – 2019-05-29 05:08:29

I still persist in saying that those two days usage have to be adjusted to the average usage of the rest of the month's usage excluding those two days and can also even be adjusted to my all time average average daily usage to be fair and reasonable, but this get ignored completely. I and my household most certainly did not use that excessive figure whatsoever because we run Glasswire for auditing and checking and that is why I wanted proof...

Read More Nomtha B – 2019-05-29 02:13:46

Hi Ockert

Good day,

Unfortunately as the previous response stated that we can not see the websites that were visited and the devices that were connected.

We can only provide you with the hourly breakdown usage for those 2 days.

For further assistance please contact us.

Kind Regards

Client – 2019-05-28 17:47:47

Is there anyone that can read intelligently and understand my previous response and respond intelligently and not wasting my time on this ticket with meaningless replies!!!!!!

Bonelwa N – 2019-05-28 17:32:06

Hi Ockert

Good day

We apologize for all inconvenience caused.

This is the detailed data usage we have for your account attached below.

Kind Regards

265029_usage_May.csv

Client – 2019-05-28 03:48:31

My previous reply consists of two parts if you can read and I want the second part not to be ignored and attended to and compensation for those two days that Axxess incompetence to provide me with the detail I require can not provide to me. This is a *******

Bonelwa N – 2019-05-27 11:02:58

Hi Ockert

Good day

Unfortunately as stated before by the Techs we cannot see the browsers that took up your data and we only have those sessions that have been sent to you for those days.

Thank you

Kind Regards

Client – 2019-05-27 05:23:15

PLEASE! PLEASE! do not give me the session times that were already sent to me previously it is ABSOLUTELY MEANINGLESS WITHOUT THE DETAIL. If you can not provide me the necessary evidence of those two days daytime detailed usage as evidence you must change those figures to what I previously explained during this whole saga and beating about the bush by Axxess - DISGRUNTLED!!!

David A – 2019-05-27 00:48:01

Hi Ockert

Good day

Thank you for contacting Axxess. We can be able to see the history of your service if requested by you the owner of the account. You will need to request for a manager to do so.

I have attached a IP login record for you,

This will give you a detailed session time and data usage.

Kind Regards

USAGE for olie.PNG

Client – 2019-05-26 05:05:38

OK if you can not provide me the nacessary evidence I require i DEMAND that the daytime usage of those two days have to added back to my capped figure and adjusted to the daily average of the rest of the month excluding those two days i.e. the 17th and 2nd May, else you are *****ing my data without the required information I need as evidence in a legal case against Axxess!!!!!!

Siphosetu M – 2019-05-25 03:22:52

Hi Ockert

Hi there

Apologies for the delayed response and the inconvenience caused.

Unfortunately it is against the Consumer Privacy Law for all ISPs(Internet Service Providers) to see what their clients are browsing on the internet for security reasons, e.g bank account details, websites password and log in details, etc.

That is the reason why we are unable to provide you with that information.

Kind ...

Read More Client – 2019-05-24 16:24:06

OK if you can not provide me the nacessary evidence I require i DEMAND that the daytime usage of those two days have to added back to my capped figure and adjusted to the daily average of the rest of the month excluding those two days i.e. the 17th and 2nd May, else you are *****ing my data without the required information I need as evidence in a legal case against Axxess!!!!!!

Bonelwa N – 2019-05-24 15:34:52

Hi Ockert

Good day

I apologize for the inconvenience caused.

Unfortunately our managers will tell you the same information, we are not able to see the websites you have visited.

If you would go and check your usage on the dashboard of the control panel you will see which day has the highest usage.

This might help you remember the tasks you were doing on that specific day or you can check your hist...

Read More Client – 2019-05-24 06:28:26

Could someone sensible at Axxess communicate with me regarding this matter i.e. one of your managers PLEASE!!!!!!!!!!!!!!!

Bongiwe Z – 2019-05-21 07:17:35

Hi Ockert

Thank you for the inquiry

Please be advised our session data will not show which website you were currently on that used your data. It will only show the amount of data that was used on that day. Please log into the control panel it will show you which day there was a lot of data used. I apologize for any inconvenience this may caused and appreciate your understanding

Kind Regards ...

Read More Client – 2019-05-21 06:49:32

AND PLEASE DO NOT OPEN SUBSEQUENT TICKETS REGARDING THIS SAME ISSUE IN AN EFFORT FROM AXXESS SIDE TO TRY AND CONFUSE THE ISSUE - SORT THIS TICKET AND DO NOT OPEN SUBSEQUENT TICKETS!!!! Client – 2019-05-21 06:19:59

I had a similar experience on the 8th January and Siniko would have come back to me regarding that matter as well - needless to say up till now he did not even bother to give me any feedback whatsoever. So this reducing of my capped data now happen on a regular basis and I must just be SATISFIED??????

Client – 2019-05-21 05:34:02

The session data you sent me is meaningless -- PLEASE DO NOT WASTE MY TIME WITH **** INFORMATION!

Client – 2019-05-21 04:24:01

DONT YOU THINK THE FACT THAT YOU CAN NOT SUPPLY ME EVIDENCE COULD POSSIBLY BE TESTED IN A COURT OF LAW!

Client – 2019-05-21 04:20:34

In other words you can ***** data off my cap without the necessary evidence which websites visited caused excessive usage!!!!!!!!!

Sibulele N – 2019-05-19 15:50:23

Hi Ockert

Good day

Please be advised that the required information regarding websites cannot be provided unfortunately.

However, the session data for the dates required has been emailed to you successfully.

Thank you.

Kind Regards

Client – 2019-05-18 10:07:33

I REQUIRE FULL SPECIFICATIONS OF WEBSITES VISITED AND DATE DOWNLOADED FOR 2nd AN 17th MAY BECAUSE THIS IS THE SECOND TIME THIS MONTH WITH RIDICULOUS DOWNLOAD FIGURES!