RB
Richard B
1 reviews | Active since Nov 2011
24 Nov 2015, 22:01
Customer Service?? Whats that?
I upgraded my adsl service at axxess about two months ago to a business uncapped service and ever since I have been experiencing port issues. Everytime I phone them they explain that no ports are being blocked on the business accounts and thats were it stays. I couldn't even join my own rented team-speak server on port 9122 and only after numerous calls and airtime used I eventually got to a \Team Leader"Angelo and I complained and the next day the issue was resolved.NO PORTS BLOCKED"
Helpful (0)
Replies (1)0
Replies (1)
Axxess.co.za's replyOfficial
25 Nov 2015, 09:46Hello annie28613,
Thank you for taking the time to write this report. We have to apologise for the level of service you received from us, this is unacceptable and not the level of service we as a company stand for.
Angelo works shifts, we have contacted him and he will get back to you as soon as he is on shift later today.
Thank you for taking the time to write this report. We have to apologise for the level of service you received from us, this is unacceptable and not the level of service we as a company stand for.
Angelo works shifts, we have contacted him and he will get back to you as soon as he is on shift later today.
Axxess.co.za's reply25 Nov 2015, 09:46
Official
Hello annie28613,
Thank you for taking the time to write this report. We have to apologise for the level of service you received from us, this is unacceptable and not the level of service we as a company stand for.
Angelo works shifts, we have contacted him and he will get back to you as soon as he is on shift later today.
Thank you for taking the time to write this report. We have to apologise for the level of service you received from us, this is unacceptable and not the level of service we as a company stand for.
Angelo works shifts, we have contacted him and he will get back to you as soon as he is on shift later today.