Credit Heaven not Axxess(ible)....

I have been struggling with axxess, I make payments, sometimes mistakingly more than due, and on occasion twice for a month, yet they never reflect credit or even take it into account when sending the invoice, the extra payments just 'disappear', then the line gets suspended when you realize there is credit and not make payment in the hope that the credit did not just 'disappear'. My line is downgraded, by myself, I receive a statement with a 0 balance, thereafter one with a 975 balance due for 30 Nov, yet I still receive notifications that the higher subscription is due. Then you pay the 975 for the 100/100 line, and they suspend your line....

Not answering any communication. So now I paid what was due for a 100/100 line for November although the invoice say it is due 30/11, and I have no wifi, will I get credit for the day or two without wifi, proportionally or will my 'credit' appear.

You request a statement and they send you another persons statement, POPI much, so how do I know they did not send my personal information to someone else.

Yet here I am, no wifi, but paid for, wondering when I will receive a response, or service for what I paid for. Just like axxess proportionally calculating the 1-3 November access debit to 1000/250 line, I am now wondering if the 7-8 November of lack of service will also be proportionally credited to my account, and also wondering if the extra payments is still in debit or credit heaven... And when it will reflect on my invoice.

My Internet is off. Suspended. But I paid.