SH
Stephen H
1 reviews | Active since Mar 2009
29 Nov 2015, 20:30
Continuous Line Speed Issues
I've had the same issue 3 times now (13/10/2014, 03/11/2015 & 29/11/2015).<br> I'm continuously required to pay for a service that I'm not provided. I've subscribed to a 4Mbps line and they keep re-syncing my line to much lower speeds. Each time it's the same story, \they'll check and fix". I don't get refunded for the lack of service. On top of it I get snotty remarks from support person (Scott Warren)"""
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Axxess.co.za's replyOfficial
30 Nov 2015, 08:27Hello mayhem83,
Thank you for your post. Unfortunately we are not able to resync your line speeds like we were before. If a line speed needs to be resynced, we need to log it with Telkom from our side and once they have set the speeds on their side, your line will be synced at the higher rate.
With regards to the remarks you received, please email us the number you have called from and the date you made the call so we can report this to our callcentre manager- our email address is ***.
Thank you for your post. Unfortunately we are not able to resync your line speeds like we were before. If a line speed needs to be resynced, we need to log it with Telkom from our side and once they have set the speeds on their side, your line will be synced at the higher rate.
With regards to the remarks you received, please email us the number you have called from and the date you made the call so we can report this to our callcentre manager- our email address is ***.
Best regards,
Axxess.co.za's reply30 Nov 2015, 08:27
Official
Hello mayhem83,
Thank you for your post. Unfortunately we are not able to resync your line speeds like we were before. If a line speed needs to be resynced, we need to log it with Telkom from our side and once they have set the speeds on their side, your line will be synced at the higher rate.
With regards to the remarks you received, please email us the number you have called from and the date you made the call so we can report this to our callcentre manager- our email address is ***.
Thank you for your post. Unfortunately we are not able to resync your line speeds like we were before. If a line speed needs to be resynced, we need to log it with Telkom from our side and once they have set the speeds on their side, your line will be synced at the higher rate.
With regards to the remarks you received, please email us the number you have called from and the date you made the call so we can report this to our callcentre manager- our email address is ***.
Best regards,