Connectivity Failure: Empty Excuses, No Solutions

My fibre has been down since 26 May. It’s now 4 June—9 days later—and I’m still without service. I’ve wasted over 150 minutes on calls, repeating the same story, subjected to basic troubleshooting, and fed empty promises.

Axxess and Vuma keep passing the blame, hiding behind scripted excuses like “someone is investigating” or “it’s escalated.” Meanwhile, nothing gets fixed.

This incompetence is unacceptable. I work from home and depend on fibre for my livelihood. Nine days without service is a complete failure.