connection time outs on a premium uncapped account
<p>I have been a long time fan of Axxess</p> <p>almost 2 months ago i moved to the premium uncapped 4mbps account and it was awesome.</p> <p>I was so happy with this product,but for the last 2-3 weeks I get connection time outs at specific times.8PM to 10PM.If i log a ticket,i get told to test with the telkom guest account,every single time.They recreate the ports,test the line(which i can do on my cellphone) and say theres nothing wrong.</p> <p> </p> <p>The funny thing is that on the free 1gb account everything is perfect in that given times every single day.</p> <p>I have been told that they will investigate,i have been told its congestion.I have been told its the line.But why will a capped account work 100% on this "faulty" line.</p> <p> </p> <p>I feel like I am not important enough and as an uncapped user i am being thrown under the carpet without the chance of trying competitive capped products since the prices are way too high for them</p> <p>Premium Uncapped is advertised as priority on gaming,yet I game between 8Pm and 10 PM which I am unable to do for the last 2-3 weeks.Even netflix stops at random times due the the time outs I get</p> <p> </p> <p>It would be a bummer if I move to afrihost premium uncapped and the issue is resolved,yet you are the same company if I am correct.Which I am planning to do depending on the outcome of this review,the best is probably you wont even bother,yay another uncapped user gone,more bandwidth for the capped people</p> <p> </p>