Compliments, but frustration with communication.

This is to compliment Axxess for customer service, however with the past 2 days network outage there was a total lack of communication. My daughter teaches online and she lost R2000 with every class she could not teach. That is a lot of money. We had to revert to taking out an LTE contract with another supplier. Please Axxess, this is unacceptable. There has to be some kind of back-up for people reliant on an income while using your services and please send a SMS to client when you have an outage.