COMPLAINT regarding AXXESS Internet provider. R39 and one less client - it's not the value, it is the principle of the matter.

Access loosing a client due to R39 - it is absolutely scandalous. I needed a static line for my CCTV. on the 26th November 2025 I requested the static line, R39 per month extra. No Problem, I accept the additional charges. Received a separate account of R39 and paid it on the 28th November 2025. Received my next account, clearly marked for January and now includes the R39, also clearly shown. Paid the amount mid December before I went on holiday. I received a SMS that AXXESS is having difficulty with my payment. Phoned and spoke to a helpful lady Cathrine in accounts. She promised to take it up with her superior and will get back to me, which she did on the same day, well done Cathrine. The verdict from the supervisor is that the first R39 was for 26th November to 30th November 2025, 4 days. AXXESS does not do prorata'd and the 4-days is counted as a full month. So, December is still outstanding. This in my view is an absolute *******. I will therefore be changing my Internet provider due to R39. I also promise to share this far and wide within South Africa. As mentioned, it's not the R39, it is the principle of the matter. What else are they willing to do?