Clueless and Uninterested Support Agents

"Good day, Please note that we can assist ,buy doing a direct connection then you go to shop.vuma.com then you run a speedtest and make a screenshot so that we can log the fault to Vumatel and send a technician to resolve the issue.Regards" - The answer I received to my ticket with a complaint about the speed of my line, which hardly reaches 10mbps when I am paying for a 100mbps line. Turns out, the URL supp**** by this support agent doesn't even belong to VUMA... they really don't care about customer service. When I queried his response, I got another (unapologetic) reply to say something completely different: "Please be advised that we have to release the Mac Address from the Router first, make a direct connection from the ONT Box and Laptop, and then auth you onto the pc before any speed test can be performed.

For this could you please call the call center so that we can de-auth the Mac Address while you on the call and then we can do all the necessary troubleshooting steps."

UNACCEPTABLE SERVICE.