Cheap internet gets you zero support and service. Beware.

I cancelled a service from AXXESS in March due to lack of service and support. I had poor internet speed which started several months after taking out the service. The poor speed is a result of a fault with AXXESS equipment. It was reported in January and again in February and again in March with NO support just promises from AXXESS. In sheer frustration with lack of service from AXXESS, I cancelled. The service was not used in APRIL, yet AXXESS billed for APRIL. I have sent several emails explaining the sequence of events and requesting a credit note. I have been told that poor download and upload speeds are irrelevant, I need to pay anyway even if I did not have service. I have been told that irrespective of whether I called in prior support, I must pay for April and then they will arrange support (on a cancelled service!). I have been told I can only get a refund if I pay!! I have been told the service has been cancelled for non-payment (thank goodness, I dont want to have to fight more bills). It is impossible to get anybody to deal with this professionbally. I am being bul**** by an ********* organisation that just wants their money, no interest at all in customer service!