Charged for period I had no Fibre!

Axxess is my ISP for my Fibre, as I thought it would be better to rather deal with them than Telkom. HUGE mistake. My Fibre took 4 months to install and I could never speak to Telkom directly and Axxess was terrible with feedback.

This month the Fibre Cables were ****** in my area, 2 consultants at Axxess told me I will be credited for the period I was off.

Surprise surprise, when I phoned today to request the credit for the 3 weeks I was offline I was told they don't do credits for ****** cables!! How can you charge me for something I could not use?

Do not use this company, it is easier to just work through Telkom directly.