MA
Marcus A

1 reviews | Active since Jan 2017

04 Jan 2017, 11:19

Cash *** with intermittent connectivity.

<p>My patience has well and truly run out.<br />I have a Telkom reference now for more than 3 weeks and nothing is being done about my problem.<br />I have used up airtime on calls to Axxess trying to get this resolved, and all they say is they will escalate the urgency. It's been "escalated" 4 times with no results!!<br />From Axxess it's now just a wait for Telkom to "fix" the line and in the meantime Axxess keeps pocketing the money for an extremely annoying intermittent connection!<br />Not to mention that I had to replace my modem last month for the same issue which turned out completely unnecessary as the problem persisted. <br />Axxess staff are well trained in dancing around the issue at hand and if I hear the words 'port recreate' one more time I'm going to scream!<br />I am very disappointed!</p> <p>Att109</p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply05 Jan 2017, 08:40
Official

Hi Marcus, please email your account details to *** so we can assist. Sorry for any inconveniences caused. Thank you