CARELESS SUPPORT CENTRE. 24 HRS WITHOUT SERVICE AND COUNTING.

CARELESS SUPPORT CENTRE. I reported a fault in our area at 10h30 today and I have been waiting the entire day to get a reference number from Axxess because they need to log a fault on our behalf. 3 calls and 5 emails later - Still no response. They requested images of our VUMA router which were supp**** straight away... and then they tell you that you will receive the ref number "shortly via SMS". The lack of care and commitment to customer service is debilitating. We are paying for a service and the least you can do as a supplier is show some respect and report the problems in a timely manner so that your clients can make use of the service they are paying you for. Ticket ID : 3bbckmeaj0.