Cant install/activate new client

Moved from Cape Town to JHB, took a Rain router out in the meantime so that I could see what fibre ISP'is available that I can use, since I work remotely and my kids also do online school. Vumatel contacted me. and I took a package of 500mb. Quite pricey, but in my affordability range. I then received my Axxess router on the 17 August 2026... cancel my Rain subscription as I was assured that my new fibre will be installed on that date. I have not received any feedback, not even via email since then... I also needed to do followups myself but hardly get any replies. The 2 occasions that I got a response was that Vuma will follow up with Axxess. Best thing to do it to come and fetch your router and I will move over to another provider that atleast wants some business. If I already have issues with installation now already as it very frustrating not to have any internet, imagine when there is no service and we have an outage. Will that take also more than a 10 days to restore my service? Lets see who is going to blame who.... Vumatel or Axxess