Can't believe how bad Axxess has become.

I have always been a fan of Axxess. Always got good service and support. That is one of the reasons I am so flabbergasted. I don't think they care anymore. It took three weeks for them to figure out that they have sent me a faulty SIM card and once they did, I didn't even get an apology, just an watered down "It needs to be replaced". Really !? Waist my time, a paying customer, for three weeks and meh, we need to replace the faulty sim? I suggest you test them before you send them out as a professional company would do but I guess Axxess has joined the South-African mentality of "I just need to be better than the ****py company down the road". In the land of the blind one eye is king and personally I think your thrown is in contention.