cancel and debit

On the 1st of June my internet was off i called axxess and was told it has been canceled i asked why and was just told we it was an error on their side. ok fine i did not flip i paid my monthly bill or thou i am not happy as i am being shapped which is ridiculous as i am not a high user, then suddenly the 2nd of june axxess debited another ammount,now axxess, please explain i have never authorized you to debit my account why was my account cancelled why did you debit my account after i have paid.how will you fix all these problems i have experienced in 2 days i have been a client for a long time and am considering cancelling now.