Call centre dysfunctional

I have been with Axxess for many years. They were a superb organisation with call centre staff that were a pleasure to deal with. What has happened? The staff, without exception, are now poorly trained with almost a total lack of the ability to read or to understand or to communicate. They now join the worst of the worst call centres. I have been struggling to get an answer to a relatively simple problem since May this year. I have been dealt with by David van Aswegen, Athandile Nganye, Sinethemba Kani, Lukanyo Magaba, Ricardo Samson and Siyamthanda Nongqokwano. Maybe this is the first problem. Why are 6 different people all dealing with the same ticket number. There is no continuity and each one of these people fails to take into account the poor advice given by the previous agent. If anybody with any training and understanding is left at Axxess and happens to read this - please bring some sanity to this issue. It is all on record on your system on Ticket:##mh0fb0a7j6. I would love to get this problem resolved. In desperation I have had to open an account with one of your competitors where everything is working perfectly. What a shame that a company that was so good appears to have gone to the dogs.