Call Centre Agent Zenzibongwe successfully loses a customer

Dear Axxess,

A word to the wise. Kindly refrain from recruiting your call centre agents from the local street corner. Especially when undergoing major operational changes as your customer service team will either alleviate or exacerbate the situation.

So when Zenzibongwe in your call centre eventually answers the call after a 15 minute holding time and rudely tells your customer that he won't divulge his surname, my suggestion is to send him back to the robot. For something so simple I am cancelling my businesses service with Axxess.

All the best.