bye bye Axxess

The only reason for giving them more than 1 star is that the speed I paid for is about what I got. On the orher hand, that may have more to do with the fibre provider Vumatel, I’ll leave that for the techies to decide. Their customer service is atrocious, and that goes for both tech support and accounts. Tech support is basically a human bot, telling you to reboot everything,without even looking at what you wrote in the support request. Accounts is no different,they have a standard set of responses and that’s what you get. Years ago I was with Afrihost, and when they got bought by MTN their service dropped to the same poor level.Now Afrihost is independent again, but they now own Axxess .Seems like it all runs in the family. So today I did what is the only real expression of my dissatisfaction, I cancelled my contract.