Bull**** service

I woke up this morning to a suspended account. I logged a ticket immediately and I did not get any response. During the cause of the day, I logged a follow up ticket. I get back home and I tried connecting to the internet again and I am getting "Account suspended" again. I get confused because I have never missed a payment.

When I call the call center the agent I speak to is telling me that there's a payment of R20 that is outstanding. Last month I was sent a bill of R20 that is outstanding and when I queried it I was told that the outstanding amount was due to the price increase and I was told that this will be sorted with this month's bill and now I am getting my account suspended due to the company's system failure.

That is ridiculous and quiet honestly upsetting. This is actually bull****.