Brilliant service by Alan Behr and Shanay Tovender

In the week after signing up, I was incorrectly billed before my line was installed. I then spent more than R50 of my airtime and half an hour on the phone being hung up on by multiple Axxess call centre staff. On my final attempt to make contact before phoning my bank to put a block on any further charges to my credit card by Axxess, I was fortunate enough to be assisted by Alan Behr and Shanay Tovender at the call centre. These guys were absolutely phenomenal. Alan called me back so that I did not have to waste any more airtime fixing this issue. He took his time, we got to the bottom of the issue and he refunded me immediately while I was on the phone. He then transferred me to Shanay Tovender, who understood the technical side of the issue immediately and put through a new corrected order. Thank you both again for the brilliant service.