Breach of Contract, Degraded Service, and Overbilling

On 24 November 2024, I upgraded my service package to 1000 Mbps download / 200 Mbps upload. Despite numerous assurances, the service delivered has consistently been degraded, never exceeding speeds of 90 Mbps download and upload. I have contacted Axxess support team multiple times since 24 November 2024, and was assured verbally that I would receive a pro-rata rebate for the degraded service in the following billing period. Despite these assurances, no rebate has been app**** to my account, and I have been billed in full for the December 2024 and January 2025 service periods - I have now been overbilled again and subjected to a suspension of service pending payment. Tot add insult to injury, Axxess claim to have no record of my calls. This suspension, despite the above issues being unresolved and Axxess' failure to honor the agreed-upon rebates, is both unjustified and ********, constituing a breach of service obligations under the Electronic Communications Act, 2005. These people shouldn't even be operating in the service industry.