BOT's Is not customer service! Really Terrible Customer Service (if any)

One would think they were customer-centric, or at least cared about their customers. One would think that the awards they brag about winning, that one would be for customer service. Don't be mistaken. They have done everything possible to automate their business and avoid dealing or helping customers. To say it's been a nightmare would be an understatement. A company so backwards, it is really funny how detached they are from their customers. Bots, bots, bots. Great cost-saving, horrible customer experience. I ported my Fibre last year. The advertising on their web site was misleading and after make a formal complaint with the advertising complaints commission, I managed to get some of what was promised, that being "a free router, free installation, free connection", don't be fooled. This is not what I received. To start with I need to wait for a couple of weeks to port my Fibre, or least be in the position to do so. Then, one bright sunny morning, it was my day. However they could not share the settings, or how to change my route configuration. Which did not work out. Still, I don't understand, they said, FREE INSTALLATION. Nope, not the case at all. In terms of connection, well that was a huge challenge. They simply do not provide customer service or support. Please, this is not a company who cares about the customer. Don't waste your time and money. After several calls, waiting, emails, direct messages on FB, hallelujah!!! I got fibre. It was more or less working. But at least I was not burning through my mobile data. I needed to make multiple calls to get my router, for which I had to pay the delivery charge. The offer was FREE ROUTER, not if you ask we will give it to you. It has been over three months, and you guessed it, I still don't have my landline. Try looking for their support email? Try looking for their accounts department? Like the pot of gold at the end of the rainbow, good luck if you find it. I thought after hours of doing my homework online. Calling the main players offering Fibre, that I made the right choice. Unfortunately, far from being the case. Horrible onboarding process, terrible customer service if any. Any bate and switch advertising. Save yourself time, money and headaches, and stick with well known, reputable, well support orientated companies, who actually care about their customer. And yes, I am back on the market for a new Fibre provider - three business accounts, two residential accounts. But I guess Axxess could less about the money in the same way they care very little about their customers. Really sad and pathetic way to trade. Bot that!