BONGIWE gave PATHETIC AGENTS IN CUSTOMER SERVICE FOR ACCOUNT DEPARTMENT

AXXESS internet provider - please do consider training and access the calls of all your agents as I just got off a call with a Xhosa speaking agent named Bongiwe who rudely was annoyed by my call to enquire why my account was disconnected due to short of funds when up until September I have been paying my account of R549 making over payments of R550 since last year which I had assumed would always have a credit but recently with price increases it so happens I short paid by R3.00 and was suspended, now I asked where are those extra R1.00 I have been paying and she said they were allocated when I queried where or which month were they allocated to got annoyed and said would just send me my statement as she is not willing to answer my questions according to her the back and forth telephonically would not suit her.