Bittersweet service

I had to reset router as my wifi was hacked by a tenant in the process I messed up my settings.

Being an Axxess client for between 3/4 years and never really having major issues with you guys, being the brand guy I am regardless of cheaper options being on the market, I am happy to stay.

So calling Axxess today at 17:23 after a long wait my call was answered by the most obnoxious person ever his name is Siyabonga(for the purpose of this exercise we will call him Mr. Obnoxious) and why I say he is obnoxious is because he pretended to not hear me at selective moments asking that I should call back with in a hour or 2 due to your phone lines being faulty, but like I said it was selective and I could hear this.

I asked for a call back as this is not my fault I mean like heck... I pay my monthly and if my service is off I lose money from my clients, not only that I have kids that are upset they can’t stream Peppa ***, of course Mr. Obnoxious on the other side of the line refused to call me back as there is high call volumes, I ask for his surname which he said I can just use his name Siyabonga I asked for his surname again and he basically said no to that, I asked for a team leaders name and he said Allen but refused to give me his surname too.

I asked for a complaints email address he said I should use *** then pretended that he couldn’t hear me again and I had to cut the call...

I called back at 17:34 and guess who answers the phone again... no no come on guess... well it was Mr. Obnoxious again yay, how do I know?? Because I heard when he answered lol as soon as Mr. Obnoxious heard it was me, he dropped the line...

So now I'm fuming, but my 3 kids need to watch Peppa ***, and I mean they need to. I compose myself as I need my internet service restored I mean like come on its 2019, @ 17:38 I call back and in my luck I get who??? Unfortunately not Mr. Obnoxious at this time, but the most helpful person ever Siseko Gqirane, Bona this guy is on another level of not only friendly, helpful, professional, but also an outstanding character of note.

He took the time to listen to my issue and when my airtime was about to cut he said he would call me back I dropped the call, and within seconds here my phone rings, who is on the other end of the line, Not Mr. Obnoxious (I mean like why would he? Who am I anyway) thank the universe, but Siseko again what a service hero he is. Damn this guy retained me as an Axxess member and undone what Mr. Obnoxious done in less than 10mins.

So i got my internet restored, I’m happy. My kids are watching Peppa ***, We Happy I got Allen's surname Behr, I’m happy

So I ask Allen Behr and the Axxess Management team.

Deal with Siyabonga appropriately, I would like feedback on this and that it is documented. Deal with Siseko Gqirane accordingly, I believe in giving recognition where it is due and as someone that worked call centre before, we all have a choice to either being a Mr. Obnoxious, or a Siseko Gqirane, I thank you sir for choosing to be the you, some would say that you were when doing your job, many people might not see your effort, but I do, and I hope that your management team will see it in this way too, with an attitude like that only greatness will come your way.

I feel that logging this as a complaint is an injustice to the service Axxess runs, and also an injustice to Siseko Gqirane as my issue was sorted easy, but I can’t forget the taste of asshole that was left in my mouth from Mr. Obnoxious, Siyabonga I don't wish bad upon you, but I do wish you are dealt with accordingly and that feedback I really do want.