Billing for inactive service & no installation – Axxess failure

I signed up with Axxess, made payment, and received confirmation emails for order received, payment, and service activation — all on the same day.To date, no device has been delivered and no installation has taken place. I am being billed for a service I cannot use.Customer service has been completely ineffective. I am redirected to accounts because they “cannot confirm payment,” then to orders because they “cannot see an active service,” despite the confirmation emails sent by Axxess. The only information consultants can verify is my name and account number.Axxess continues to shift blame to Vumatel, but as the service provider, Axxess is responsible for resolving this.