Beware of Axxess—absolute ******!

We’ve been loyal customers at our head office for years, but when we recently had to relocate to another office in the same building, their true colors showed. We followed their process on the dashboard: click “Move House” to cancel the old line and set up a job card for the new one. There was even a handy dropdown menu to pick our move date. A few weeks later, Openserve came to connect the new line. Simple, right? Wrong.

This month’s bill hit us like a slap in the face—they charged us full price for both lines! No pro rata adjustment for the old line we’re not using or the new one just starting up. We used the new line for just the last 5 days of the month but got charged in full. Nope, they slammed us with 100% of the fees for both lines, no questions asked. How is this remotely fair business practice? We’ve been shelling out over R3000 a month to them, faithfully paying for their service for probably 5+ years, and this is the thanks we get?

We don’t waste time with shady outfits like this. We’re taking our business elsewhere. Penny wise, pound foolish, Axxess—you’ve just lost a long-term client. Congrats on clinching the worst customer experience award for 2025!