Beware, Axxess is a mere 10th of the Provider They Calim to Be...
Dear Axxess,
I have moved to you from another provider about a week ago. I did not have as much as a single issue with my previous host in more than 2 years. The only reason I decided to move was you lured me with your **** 1000/100 fibre offer. I mean, who wouldn’t want this?
The moment you activated the line is where the issues started. Firstly, your customer service leaves much to be desired. I wuld rather stand in line at Home Affairs that deal with your *********** agents. It feels like I am dealing with Telkom back in the days, the only difference is you make them look like heroes. . Your agents do not reply to tickets, and when they do, it’s often a few days later. When the line works, I am getting 100mb on a 1000mb line. I have diagnosed and eliminated all hardware as the bottle neck. I understand not all hardware will support this kind of speeds. This is why I plugged a brand new Cat6e cable directly into my broadcom 802.11ac network adapter directly from the ONT port and still get less than 100mbs. Seems legit.
I have been dealing with Vumatel to see if the issue is on their end and it’s apparently not. They at least gave a constructive response. Your agents all seem like they are on training. The keep repeating the same copy and paste style responses over and over again and then I have to wait days for a response. I think it’s appalling that you charge me for 1000 if you can only deliver 100, even worse is your useless techs do not even try to resolve the issue, it’s much easier to just reply and wait for days. You should seriously consider employing agents who can read so they can understand what the ticket is about. Nobody likes running in circles... The last response on my ticket was almost 3 days ago and it was created almost 5 days ago: Ticket ID - b48edgkdc5
The icing on the cake is this weekend issues started where the line becomes unusable completely. I run my company online and can’t afford any downtime. I have been with you for a week and had more downtime than what I had in the last 2 years. As we speak, a lot of international sites are still affected. I sincerely regret moving to Axxess and will advocate against you whenever I have the chance. I remember back in the days how amazing your service was… I don’t know what went wrong, in case you have not noticed; it’s gone down the drain. I would rather sit through a root canal than suggest you to a friend. Just check on social media if you don’t agree. I have seen so many angry people this weekend saying that this is just what you have become.
I am staring to hate Axxess, you guys catfished me. I will be in touch to get a refund for the time you charge me for a faster line than what I am getting…