Been without Internet access for nearly a week and no response

Since Friday I've had extremely slow sleeps of 33kbps internet, and then it completely stopped. Axxess have been rude, unhelpful and either say they don't know how to fix it or they blame evotel. They keep saying I need to unplug everything and plug in my cables, which I've done so often! They keep putting the phone down on me! This is a company that is charging me over R900 for a 20MB fibre line where the internet has been dismal on the best of occassions and now it's non existent. How am I suppose to do work or anything without Internet> I've complained telephonically, via email, social media? I've even cancelled my Internet because they are the most *********** company I've ever come across. They still owe me two weeks of Internet until the subscription comes to an end. If you look on other sites, and on Twitter, everyone complains about Axxess. Worst ever!